Effective July 1, 2011, all firearm repair and warranty work will be performed in our warranty and repair facility in Springfield, Massachusetts. All firearms that require warranty or repair work must be shipped to this location in Springfield, Massachusetts. Please see the information below for details on where and how to ship your firearm to our Warranty/Repair department.
When shipping a firearm, it is most important that you comply with federal, state and local guidelines. The following guidelines are meant to help, but you must seek assistance from the local authorities if necessary. Check magazines and chambers to ensure they are unloaded. Do not ship ammunition. Do not attempt to ship a handgun via U.S. Postal Service; only federally licensed dealers may ship a firearm via U.S. Postal Service.
Please call or email us prior to shipping your firearm using the information below.
Ship Rifles and Barrels:
c/o Smith & Wesson
2100 Roosevelt Ave.
Springfield, MA 01104
Ship All Accessories and Other Items:
Battenfeld Technologies Inc
2501 Lemone Industrial BLVD
Columbia, MO 65201
Since we cannot assume responsibility for custom parts and accessories, please remove these items before returning your firearm. Warranty repair work will begin upon receipt and examination of the firearm. In the case of repairs not covered by the warranty, a quotation covering the work plus round trip transportation charges will be sent to you. Repairs or modifications will begin upon receipt of payment.
Warranty claims (in writing) and the firearm or part thereof concerned should be delivered, postage prepaid, to the factory at Thompson/Center Arms, c/o Smith & Wesson, 2100 Roosevelt Ave., Springfield, MA 01104, Attn: Service Department. In addition, a copy of the bill of sale in the owner's name, or, where applicable, a copy of ATF Form 4473 indicating date of purchase must be included. Please include your physical address and phone number. It is important that the owner comply with all applicable federal, state and local laws and regulations in the shipment of firearms to the factory.
Warranty claims should state the model and, where applicable, the serial number of the firearm concerned and the description of the difficulty experienced. It is recommended that shipments be insured by the owner, since Smith & Wesson will accept no responsibility for loss or damage in transit. Transportation and insurance charges for return to the owner will be paid by Smith & Wesson if the claim is covered by this warranty.
If the work required is not covered by our Limited Lifetime Warranty you will receive a quotation which must be authorized by you. No actual work will be done without your approval.
Return shipments can be shipped via UPS, FedEx or mail at your cost. Repaired product will be shipped back to you via FedEx requiring an adult signature upon receipt.
NOTE: An Return Merchandise Authorization (RMA) is the first step in the process of returning a product in order to receive a repair, replacement or refund. Please contact the Customer Service Dept. by phone at 800-331-0852 ext. 2905) to obtain authorization to return your firearm so we can process it quickly and efficiently. The RMA number that is supplied by Customer Service must be displayed on the outside of the returned product's packaging; returns without an RMA number will be routed differently which will result in delayed processing.
The issuance of an Return Merchandise Authorization (RMA) allows us an opportunity to try to diagnose and correct a customer's concerns with the product (such as ammunition problems) before it is returned. Accordingly, please contact us before returning your Thompson/Center Arms brand firearm.
All firearm repair and warranty work will be performed in a warranty and repair facility. All firearms that require warranty or repair work must be shipped to this location.
Murray Charlton Enterprises
PO Box 42
Brentwood Bay, BC, Canada